FAQs

Home FAQs

How far out of St Albans do you install windows?

We normally cover a radius of about 2 hours driving time. This is a radius of about 100 miles or so from our base in Saint Albans, West Virginia. Call us at 800-322-7488 if you live outside this area and are interested in having our products installed.

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Can I get a free, no-obligation quote for new windows?

Of course! Our sales staff will meet with you at your convenience to survey the window openings and provide you with a no-obligation quotation that is good for 30 days.

How good is your window security?

Security is another big advantage with our windows. Double hung windows interlock and the window section blocks the access to the locks from the outside – unlike some windows made by our competitors. Our glass is not mounted with a bead that can be removed. Our U-section moulding means the window has to be removed and dismantled in order to change the glass. These features give you the customer more peace of mind when updating your windows.

What is so special about Low-E glass?

Low-E glass is thermally superior and results in less heat loss through the pane itself. Windows made with this glass will save your energy costs.

Why are St Albans' Windows superior to other makes?

There are many reasons why a St Albans Window product is superior. Our energy saving glass and Superspacer technology insures there is little thermal loss through the window itself. Our window sections offer many security advantages over the competition. Our sales staff will point out these advantages when you visit our showroom or have a salesman demonstrate this in your home.

How long does it take to install windows?

Most installations take only one day. It is rare for our normal domestic installs to take longer than this.

Do you require a deposit before installing your products?

Normally we require no payments upfront. We want you to be satisfied with our workmanship and our products. Only in rare cases would we require an upfront deposit and this would be for larger items like sunrooms etc.

Can I finance a purchase of home improvement products from your company?

Sure! Please let us know if you require finance to pay for your St Albans Windows’ job and we will put you in contact with a trusted loan company that we have been dealing with for many years.

Do I need to obtain a permit?

St Albans Windows will take care of obtaining any required permits if they are required. The customer need not be concerned about this aspect.

Will your installers make a mess?

Our trained installers take great care to make as little mess as possible but will clean up as part of the install. Our satisfied customers will testify to the cleanliness and minimum amount of disruption.

We pride ourselves on making sure you are satisfied with our attention to detail regarding cleanliness.

How long does it take to install windows after I place an order?

Once our surveyor has measured for your products, this will be processed within 3-10 days depending on the particular order. If a customer has a special rush order we will aim to do our best to complete the order as per the customer’s wishes.